Return and Exchange Policy



Exchange Eligibility
• Domestic Orders Only: Exchange services are available only within India.
• Condition: Items must be unworn, unused, unwashed, and returned with original packaging and tags intact.


What You Can Exchange
• Size Exchange : You may request a size exchange within 3 days of delivery.
• Product Exchange: You can also exchange the item for any other product on our website. Any price difference must be paid by the customer.

Exchange Process
1. Request Submission:
Contact us within 3 days of delivery at help @dhagabykomal@gmail.com or message us on WhatsApp/Instagram at 8879538539 (if applicable).
2. Processing Fee:
• ₹250 per product for reverse pickup.
• Share the payment screenshot with us for confirmation.
3. Self-Shipping Option:
You may courier the product to us directly. Once dispatched, share the AWB number and courier details. Please use a reputed courier service as Dhaga by Komal is not responsible for lost parcels.
4. Reverse Pickup:
Once payment is received, we schedule the pickup from your location.
5. Inspection & Dispatch:
After the product reaches us and passes quality inspection, the exchanged size/product will be dispatched.
One exchange per order is permitted.

RETURN POLICY
• If you wish to return a product, we offer Store Credit for the full product amount.
• No expiry: Store credit has no time validity, you can shop anytime in the future at your convenience.
• No bank refunds: We do not offer refunds to bank accounts for any return or exchange request.

CANCELLATION POLICY

Customer Cancellations
• Orders can be cancelled within 12 hours of placing the order.
• For prepaid cancellations, we issue store credit or allow replacement with another product of equal value.
• To cancel, email us at Dhagabykomal@gmail.com or WhatsApp us on 8879538539.

Brand-Initiated Cancellations
• In rare cases (material unavailability, incorrect listings, or verification issues), the brand may cancel an order.
• For prepaid orders cancelled by us, store credit of the full amount will be issued.

REFUND POLICY
• No monetary refunds are issued under any circumstances.
• Sale items or discounted products are not eligible for exchange or return.
• Store credit is provided wherever applicable